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 The power of 23 languages, 120 countries, 300 employees, 700 partners, 5,000 developers, 70,000+ customers and over 2,500,000 users


 

Support

B-informed distinguishes the following types of maintenance:

  1. Corrective maintenance and inquire Go Live
  2. Extensions and / or supplements
  3. Updates or upgrades

Thanks to an SLA agreement, the customer has a guarantee on availability and involvement of B-informed to follow any requested improvements and enhancements and to ensure the continuity of ODOO production environment.

Redmine

For the registration and management of Bug's Issues, Features, Actions and Planning makes B-informed use of redmine.

Through a certain people access issues can be reported. These issues can be reported on the basis of a priority. Course may also contact be made directly by telephone.

In the process, one or several administrators to access the system.

Within the SLA B-informed has the following clasificatie of urgency:

Immediately:

Issues that need to be solved directly because the work is stopped.

B-informed reacts immediately and starts flush with the work.

Urgent:
Issues to be resolved quickly because the work is disturbed.

B-informed respond within one day and started within two days of work.

High:
Issues that need to resolved quickly but do not interfere with work.

B-informed respond within one day and start within four days of work.

Normal:
Issues to be resolved but have no direct impact on the work.

B-informed respond within one week and start within two weeks of work.

Low:
Issues that need to be resolved if there are no urgent issues.

B-informed will carry out the work if the issues are resolved with a higher priority.

Nice to have:
Issues that need to be solved, but which can be worked on as there are no other issues.

B-informed will carry out the work as the other issues have been resolved